Refund and Returns Policy
Thank you for shopping with Snowflake Crafts LLC. As our products are handmade and customized with care, we have a clear and fair refund and returns policy to ensure your satisfaction and protect the integrity of our craftsmanship.
1. Wrong Order
If you receive an incorrect order (items differ from your original request), we will issue a 100% full refund upon return of the items.
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Return shipping must be initiated within 7 days of receiving the order.
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Returned items must be unused and in their original condition.
2. Correct Orders (Customized Products)
Due to the personalized and handcrafted nature of our products, we do not accept returns or provide refunds if the order delivered matches the order placed.
3. Shipping Damage
If your items arrive damaged due to shipping, you are eligible for a full refund without needing to return the products.
To process the refund:
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Please send us a clear video showing the damage within 48 hours of receiving the shipment.
4. Manufacturing Defects
If any product is damaged due to a manufacturing defect, you are eligible for a full refund.
To process the refund:
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A video clearly showing the defect must be submitted within 7 days of receiving your order.
Contact Us
If you need to request a return or refund, please contact us at:
📧 Email: info@snowflake-crafts.com
📱 Mobile: +971 50 756 4417
🏢 Address: Snowflake Crafts LLC, Sharjah Media City, Sharjah, UAE
We value your trust and aim to make every order right. Thank you for supporting handmade artistry!